When defective merchandise is received from a supplier, or the item(s) received are not the item(s) specified on the purchase order, the shipment will be subject to return to the supplier for credit or exchange. The Procurement Office will coordinate the return, and ensure that good business practices are followed.
Whenever a department needs to return merchandise to a supplier:
* The department must contact the Procurement Office within three to five business days of the receipt of the item(s).
* Explain the reasons for wanting to return the merchandise.
* Provide the name of the supplier, purchase order number and date the order was received.
* Coordinate the pick up of the item(s) received incorrectly.
* The Procurement Office will contact the supplier and arrange for the replacement or credit of the correct item(s).
GOODS DAMAGED IN TRANSIT
For goods damaged in transit, the department must contact the Procurement Office within 24 hours of receipt of the merchandise.
